What to Expect at a Specialist Appointment
Understanding what you can expect at your first appointment will help make the process more pleasant for both you and your pet.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues with you. You'll be able to ask any questions you may have, and we will take time to address them.
Examination, Diagnosis & Treatment
Once your pet has been examined, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet. After your visit, we will also contact your primary care veterinarian and provide a detailed written report about your appointment and treatment plan.
Our Pet Care Philosophy
Think of us as an extension of your primary care veterinarian when unique medical care is required. We are proud to serve pet owners and their veterinarians in St. Louis by providing surgical and specialty services.
Our veterinarians and/or orthopedic specialist (if required) will work closely with your family veterinarian to provide the best course of treatment for your pet.
Payment & Financing
At Animal Emergency Clinic's locations in Kirkwood and O'Fallon in St. Louis, we'll help you navigate our options for payment and financing, so you can focus on getting your pet the care they need and deserve.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
Before treating your pet, we will provide a good-faith estimate of the cost of our services. That said, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- What are the fees associated with a surgical or specialty appointment?
You are financially responsible for the initial exam fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment in full due when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors examine your pet, an estimate for treatment will be given to you to determine a treatment plan.
For further hospitalization, diagnostics or surgery, a deposit is required upfront with payment in full due when your pet is discharged.
- Do you have any specialists on staff?
Yes. Ryan Birks is our orthopedic specialist at our Veterinary Orthopedic Surgery Center at our location in O'Fallon.
- Can you help with my pet insurance?
We’re happy to help you complete pet insurance forms for your pet’s visit.